1. Where We Deliver

We currently deliver to:
  • All mainland UK addresses
  • Scottish Highlands and Islands
  • Northern Ireland, Isle of Man and Channel Islands (surcharges may apply)
We do not currently ship outside the UK. If you are a school, club or facility based overseas and would like to discuss a bulk order, please contact us and we will do our best to help.

2. Delivery Costs

We aim to keep delivery simple and transparent.

Standard UK Delivery (per order) will be calculated based on weight of goods.

If your order contains more than one product, the highest applicable delivery charge will be applied once per order (we will not charge you per item).
Free Delivery
  • Orders of £150 or more qualify for free standard UK delivery to mainland UK addresses.
  • Surcharges may still apply for remote areas (e.g. Highlands, Islands, Channel Islands, Isle of Man, Northern Ireland). Any additional costs will be clearly shown at checkout before you complete your order.

3. Delivery Times

We know you want to start using your air track as soon as possible, so we dispatch orders quickly.
  • Order Processing Time: Typically 1–2 working days
  • Standard Delivery Time: Usually 2–5 working days from dispatch for mainland UK
Deliveries to remote areas (Highlands, Islands, Northern Ireland, Isle of Man, Channel Islands) may take an additional 2–3 working days.
All delivery times are estimates and not guaranteed. During busy periods (such as Christmas, Black Friday or severe weather), couriers may experience delays that are outside our control. We will always do our best to keep you informed.

4. Couriers & Tracking

We use trusted UK delivery partners for all orders. Once your order has been dispatched, you will receive:
  • A dispatch confirmation email
  • Tracking details (where available), so you can follow your parcel’s progress
Larger items may require a signature on delivery. If you are not at home, the courier may:
  • Leave your parcel with a neighbour
  • Leave your parcel in a safe place (if you have given permission)
  • Leave a card with instructions to rearrange delivery or collect from a local depot

5. Delivery Address & Safe Place Instructions

Please ensure your delivery address is complete and accurate at checkout. This helps prevent delays or lost parcels.
If you choose to nominate a safe place or neighbour for delivery, you accept responsibility for the parcel once the courier confirms it has been delivered to that location.

6. Missed Deliveries & Redelivery

If a delivery attempt is unsuccessful, the courier will usually:
  • Attempt delivery again, or
  • Leave a card with instructions to rearrange delivery or collect from a depot or parcel shop
If an order is returned to us because it was not collected or delivery could not be completed, we may:
  • Refund the cost of the goods, minus the original delivery cost and any return charges applied by the courier, or
  • Arrange redelivery (additional delivery charges may apply)

We will always contact you to discuss the best option.

7. Damaged or Missing Items

We take great care to ensure your order reaches you in perfect condition. However, if something is wrong, we are here to help.
On Delivery
  • If the outer packaging appears damaged, please sign for the parcel as “damaged” where possible.
  • Take clear photos of the packaging and any visible damage to the product as soon as you open it.
If Your Item Arrives Damaged or Faulty
Please contact us within 48 hours of delivery with:
  • Your order number
  • A description of the issue
  • Photos or videos showing the damage or fault
We will investigate and, where appropriate, arrange a replacement, repair kit or refund in line with our Returns & Refunds Policy.
If Your Order Has Not Arrived
If your order has not arrived within the expected delivery window:
  1. Check the tracking information in your dispatch email
  2. Check with neighbours or your nominated safe place
  3. Contact us so we can investigate with the courier

We will keep you updated and work with the courier to locate or replace your order.

8. Pre‑Orders & Out‑of‑Stock Items

From time to time, certain sizes or colours may be available on a pre‑order basis.
  • Pre‑order items will be clearly marked on the product page
  • An estimated dispatch date will be shown before you complete your purchase
  • If your order includes both in‑stock and pre‑order items, we may ship them together when all items are available, or in separate shipments (we will confirm this at checkout or in your order confirmation)
If there are any significant changes to your estimated dispatch date, we will contact you by email.

9. International Delivery (Future)

We are currently focused on serving UK customers. If you are interested in international delivery for personal or bulk orders, please contact us with your location and order details. We will review options and advise on feasibility, costs and delivery times.

10. Contact & Support

If you have any questions about shipping or delivery, or need help with an existing order, please contact us:
  • Email: contact@vowlt.com
  • Phone: +02039166525
  • Customer Service Hours: 10:00–18:00 (UK time), Monday to Friday
We are committed to making sure your Vowlt air track reaches you safely and on time, and we are always happy to help with any concerns.