Refunds & Returns Policy

1. Your Right to Cancel (Cooling-Off Period)

If you have purchased from us online, you have the right to cancel your order within 14 days of receiving your goods without giving a reason.

  • To exercise this right, you must notify us in writing (email is fine) within 14 days of receiving the item.

  • You then have a further 14 days to return the goods to us.

  • We will provide a full refund (including standard delivery costs) once we receive the returned item in unused, resellable condition.

  • You are responsible for the cost of return postage, unless the goods are faulty or incorrect.

2. Our Extended Returns Policy

In addition to your legal rights, we also offer a 30-day return period for peace of mind.

  • Items must be unused, uninflected (where applicable), and in their original packaging.

  • Returns requested after the initial 14-day legal cooling-off period will be refunded at our discretion, but shipping costs will not be refunded.

3. Faulty or Defective Goods

If your item is faulty, damaged, or not as described, you are entitled to a repair, replacement, or full refund under the Consumer Rights Act 2015.

  • Please contact us as soon as possible with details and photographs of the fault.

  • If the fault is confirmed, we will cover the return postage and arrange a replacement or full refund.

4. Items That Cannot Be Returned

For hygiene and safety reasons, certain items are non-returnable unless faulty:

  • Inflatable equipment that has been used or inflated.

  • Personal care items (e.g. mats used directly for skin contact in fitness/yoga).

5. Exchanges

We will exchange items if they are defective, damaged, or if you require a different size/model (subject to availability). Please contact us first so we can advise on the best process.

6. How to Return an Item

  1. Contact us at contact@vowlt.com with your order number and reason for return.

  2. Package your item securely in the original packaging.

  3. We will issue you details of the appropriate return address.

  4. We recommend using a tracked and insured shipping service, as we cannot guarantee receipt of untracked parcels.

7. Refund Processing

  • Once your return is received and inspected, we will confirm approval or rejection via email.

  • If approved, your refund will be processed back to your original payment method within 7–10 working days.

  • If you haven’t received your refund after this time, please check with your bank or card provider before contacting us.

8. Questions or Help

If you have any questions about returns, refunds, or exchanges, please contact us at: contact@vowlt.com