1. About Us

VOWLT LTD (“Vowlt”, “we”, “us”, “our”) operates the website https://www.vowlt.com (the “Site”). We sell gymnastics and calisthenics equipment and related products to customers in the UK and, where specified, other regions.

By accessing or using this Site, you agree to be bound by these Terms and Conditions (the “Terms”). If you do not agree with these Terms, you must not use the Site.

2. Use of the Site

You agree to use the Site only for lawful purposes and not to disrupt or interfere with its security or operation.
We may update, suspend, or withdraw the Site (or any part of it) without notice.

3. Product Information

We aim to ensure that product descriptions, images, prices, and availability are accurate and up to date.
Colours, dimensions, and weights are approximate and for guidance only.
We reserve the right to change products, specifications, and prices at any time.

4. Orders and Contract

Placing products in your basket and completing checkout constitutes an offer to purchase.
A contract is formed only when we send you an order confirmation email.
We may refuse or cancel an order, for example if a product is unavailable, there is a pricing error, or we suspect fraudulent activity. Any payments taken for cancelled orders will be refunded.

5. Prices, Payment and VAT

All prices on the Site are shown in GBP (£) and include VAT where applicable, unless stated otherwise.
Delivery charges are shown separately at checkout.
We accept major debit and credit cards and other secure payment methods as displayed at checkout.
Payment must be authorised at the time of order. If payment is not received or is reversed, we may cancel your order.

6. Delivery

Delivery options, costs, and estimated timeframes are shown at checkout and on our Shipping & Delivery page.
We will take reasonable steps to deliver within the stated timeframe, but delivery dates are estimates and not guaranteed.
Risk in the products passes to you when they are delivered to the address you provide.
You are responsible for providing accurate delivery information and for accepting delivery.

7. Returns, Cancellations and Refunds

You have a legal right to cancel most online purchases within 14 days of receiving the goods, provided items are unused and in resalable condition.
We may offer an extended 30-day return period at our discretion.
Faulty or defective items may be eligible for repair, replacement, or a full refund.
Certain hygiene-sensitive items and digital products may not be returnable unless faulty.
Full details, including how to arrange a return and who pays return postage, are set out in our Returns & Refunds Policy.

8. Safety and Proper Use

Our products must be used in accordance with the instructions and safety guidelines provided with the product and on the Site.
Children must be supervised by a responsible adult at all times when using our equipment.
You are responsible for ensuring that the environment in which the product is used is suitable, safe, and free from hazards.

9. Warranty

Our products are supplied with a warranty against manufacturing defects for a specified period, as stated on the product page or in the product documentation.
The warranty does not cover damage caused by misuse, neglect, improper storage, unauthorised repairs, or normal wear and tear.
Your statutory rights are not affected.

10. Limitation of Liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded by law.
Subject to the above, we will not be liable for:
- any loss of profits, revenue, or business;
- any indirect or consequential loss; or
- any loss arising from your failure to follow safety instructions or misuse of the products.
Our total liability in respect of any claim arising out of or in connection with your purchase will be limited to the price paid for the relevant product(s).

11. Intellectual Property

All content on the Site, including text, images, logos, graphics, and design, is owned by or licensed to Vowlt and is protected by intellectual property laws.
You may view, print, and download content for personal, non-commercial use only.
You must not copy, reproduce, distribute, or create derivative works from any part of the Site without our prior written consent.

12. Privacy and Cookies

We process your personal data in accordance with our Privacy Policy, which explains how we collect, use, and protect your information.
Our Cookie Policy explains how we use cookies and similar technologies on the Site.
By using the Site, you agree to our use of cookies as described in the Cookie Policy.

13. User Reviews and Content

If you submit reviews, comments, photos, or other content (“User Content”), you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, and display that content in connection with our business.
You are responsible for ensuring that your User Content is accurate, lawful, and does not infringe any third-party rights.
We may remove or edit User Content at our discretion.

14. Third-Party Links

The Site may contain links to third-party websites. These links are provided for your convenience only.
We have no control over, and are not responsible for, the content or practices of third-party sites.

15. Changes to These Terms

We may update these Terms from time to time.
The version of the Terms in force at the time you place an order will apply to that order.
We recommend that you check this page regularly for any updates.

16. Governing Law and Jurisdiction

These Terms and any disputes arising out of or in connection with them are governed by the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction, except that consumers resident in other UK jurisdictions may bring claims in their local courts.

17. Contact Us

If you have any questions about these Terms, your order, or our products, please contact us using the details on our Contact page.